Machine Technician - Indianapolis, IN Weekend Nights

A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer's facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service. Schedule: Friday-Sunday 6pm-6:30am.

Responsibilities

Install, configure and maintain Packsize equipment solutions onsite at customer facilities; Schedule tasks at customer job sites; Troubleshoot issues using technical drawings and documentation; Work cross-functionally with R&D, Software and Quality Engineering teams; Perform routine maintenance and emergency services; Analyze customer Key Performance Indicators (KPIs) to identify machine performance issues; Perform start-up testing; Deliver customer training on product capabilities, features and general maintenance; Continuously learn customer operational processes, packaging designs and technical specifications; Perform basic clerical and administrative duties, including expense reports, travel arrangements and detailed technical reports; Communicate information with Packsize and customer personnel; Adhere to safety requirements and protocols related to exposed moving parts and electricity; Machine operation including clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue

Requirements

Customer service focus; Knowledge of Windows platforms; Knowledge of and effective use of hand tools; Knowledge of mechanical platforms; Ability to work independently with little or no direct supervision; Associates Degree, Vocational Training or equivalent experience; Ability to travel by vehicle or airplane, domestically; Ability to work within a production facility, warehouse, or manufacturing environment; Ability to move objects weighing up to 50 lbs; Ability to ascend and descend ladders, stairs, scaffolding, ramps, and step stools; Ability to remain standing for prolonged periods; Ability to work in a noisy environment at various temperatures

Nice to have

Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience; Bachelor's Degree in a related area

Benefits

10% night shift differential; Medical, dental, and vision coverage; 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); Life and disability insurance; Voluntary critical illness, hospital indemnity, accident, and legal/ID theft protection; Employee Assistance Program (EAP)