Manager, Account Management

Flexport is seeking a Manager, Account Management in Jakarta, Indonesia. Indonesia is one of Flexport's newest and fastest growing markets, and this role will be the first commercial hire there. The successful candidate will set the tone and standard for how Flexport sells and serves clients in Indonesia, be the main driver of growth in the market, and manage and mentor Account Managers as the team grows.

Responsibilities

Lead the growth plan for your book of business, generating leads, turning them into opportunities, and developing solutions for clients; Draw on each client's goals, industry, and Flexport's services to close and deliver new solutions that deepen the relationship; Act as clients' trusted advisor, advocating for their needs inside Flexport; Run regular touchpoints and business reviews that show clients the value they get and support retention; Work with Operations, Procurement, Implementation, industry specialists, and Trade and Financial Services to build and carry out each client's strategy; Follow industry and supply chain developments to guide clients through change; Monitor client health and act early to improve outcomes; Help clients improve operational processes and streamline their supply chains; Master the Flexport platform and teach clients how to use it; Give Gateway Operations feedback so client needs get met; Solve problems and escalate when needed; Build new client relationships, deepen existing ones, and own a book of business; As the team grows, manage and mentor Account Managers on your team

Requirements

A bachelor's or master's degree; At least eight years in sales, account management, and supply chain operations, ideally in a manager or team lead role; Independence and initiative; An entrepreneurial mindset and a record of delivering innovation and results; Experience building a function or market from an early stage, or the drive to learn it quickly; Experience working across complex global teams and building client relationships worldwide; Strong negotiation and problem-solving skills; Strategic thinking and disciplined planning, with the ability to turn plans into action; Clear communication in writing, in person, and by phone; Awareness of business culture differences and the ability to adapt to local norms; The ability to inspire a team, with a hands-on, approachable style; High integrity and behavior that matches Flexport's values

Nice to have

A background in logistics, freight forwarding, or supply chain