Manager, Account Management

This role is responsible for owning and growing revenue across our existing customer base. You will lead and develop a team of Account Managers who own the post-sale customer lifecycle, focused on retention, account growth, and long-term customer value. This includes building strong relationships and expanding accounts in line with customer needs. This role reports directly to the VP, Global Customer Growth and plays a key role in shaping how Pebl grows and retains its customers across the region.

Responsibilities

Lead a North American Account Management team, owning performance across retention and expansion; Coach and develop Account Managers through regular 1:1s, account reviews, and deal support; Own renewal outcomes, account growth, and overall customer revenue performance; Drive structured account planning to deepen relationships and unlock growth opportunities; Build and maintain senior stakeholder relationships across key accounts; Create a high-performance, accountable, and commercially focused team culture; Use data to identify churn risk, expansion signals, and trends across the customer base; Improve Sold-to-Invoice conversion and reduce friction post-Closed Won; Ensure disciplined CRM usage and clear account ownership across the team; Partner with Marketing, Partnerships, and Operations to support customer growth; Contribute to GTM strategy across retention, pricing, and expansion plays; Support hiring, onboarding, and ongoing development of Account Managers; Identify opportunities to use automation and AI to improve efficiency and customer insight

Requirements

Proven experience owning post-sale revenue, including renewals and account growth; Experience leading and scaling Account Management or post-sale teams (5+ years); Strong commercial mindset, with a focus on both retention and growth; Strong stakeholder management skills, both internally and externally; Data-driven, with the ability to identify risks and opportunities early; Passionate about building and developing high-performing teams; Comfortable operating in a fast-paced, evolving environment

Nice to have

Experience in EOR, global payroll, HR tech, or similar SaaS environments

Benefits

Competitive compensation package, including equity; Flexible Time Off; Parental Leave; Health and Dental Insurance (where applicable); Retirement Savings + Employee Incentive Plan