Manager, Fleet Operations

Manage a team of fleet maintenance staff and operations across multiple garages to safely inspect, maintain, operate, and provide emergency repairs for a fleet of 500-1500 units while meeting requirements for reliability, schedule, and cost. Attract, recruit, hire, develop, and retain qualified staff. Communicate clear performance expectations, provide feedback, and effectively manage performance. Participate in bargaining unit contract negotiations within area of responsibility and represent fleet group interests. Partner with operations business unit managers to collaborate on how fleet can best meet their needs and expectations as well as ensure a customer service-oriented approach is adopted by all garages.

Responsibilities

Manage all aspects of assigned garage operations, including vehicle maintenance and repair, parts supply, diagnostics, and quality assurance; Establish production goals, quality controls, operating procedures, and annual clearing budgets; Ensure a safe work environment by conducting safety meetings, site audits, and accident investigations, and ensuring adequate staffing, tools, equipment, and spare parts; Responsible for customer satisfaction at assigned garages by prioritizing assignments and workflow of maintenance and repair activity; Lead bi-weekly meetings with operations business unit managers to improve efficiency and customer service; Develop strategic insights and continuous improvement opportunities by analyzing maintenance reports, performance, and inspection data; Identify unfavorable trends and initiate corrective actions; Meet established targets for vehicle availability, customer satisfaction, employee engagement scores, and on-time maintenance/repairs; Operate in compliance with bargaining unit agreements and vendor contracts; Oversee hazardous waste disposal and tank inventory management in garages and ensure compliance with federal, state, and local regulations; Manage a team of fleet maintenance staff and operations across multiple garages; Attract, recruit, hire, develop, and retain qualified staff; Communicate performance expectations, provide feedback, and manage performance; Participate in bargaining unit contract negotiations and represent fleet group interests; Partner with operations business unit managers on fleet needs and customer service

Requirements

Bachelor's degree in Business, Transportation, Logistics, Engineering, or an equivalent combination of education and experience required; Seven years' experience related to fleet/garage management, truck/equipment repair, transportation, logistics, operations management, or related field required; Strong project management skills required; Attend meetings in various locations, up to 50% travel; valid driver's license required; Occasional on call duties to respond to emergency situations; Demonstrated ability to schedule and manage work activities to meet customer requirements; Knowledge of and ability to use a wide range of computer software applications, including Microsoft products, Fleet Management Information Systems, work management, and scheduling tools; Demonstrated analytical and problem-solving skills; Ability to build and maintain effective working relationships

Nice to have

Previous leadership experience preferred

Benefits

Annual Incentive Program; Medical/Pharmacy Plan; Dental; Vision; Life Insurance; Dependent Care Reimbursement Account; Health Care Reimbursement Account; Health Savings Account (HSA); Limited-Purpose FSA; Transportation Reimbursement Account; Short-term disability; Long-term disability; Employee Assistance Program; Fitness Center Reimbursement; Tuition reimbursement; Transit programs; Employee recognition program; Pension; 401(k) plan; Paid time off; Holidays; Volunteer Paid Time Off; Parental Leave