Manager

Lead and manage large teams (Analysts, QCs, TLs, Supervisors) across AML and crypto compliance operations

Responsibilities

Lead and manage large teams (Analysts, QCs, TLs, Supervisors) across AML and crypto compliance operations; Drive performance across key metrics: productivity, quality, utilization, and SLA adherence; Own workforce planning, capacity management, and attrition control; Conduct performance management, coaching, and capability-building initiatives; Build a strong leadership pipeline through mentoring and succession planning; Promote a high-performance culture focused on accountability, compliance, and continuous improvement; Ensure consistent delivery governance across operations and quality benchmarks; Act as the primary client-facing SPOC for delivery, governance, and escalations; Lead governance cadence including WBRs/MBRs with data-driven insights; Manage client expectations on SLAs, quality, TAT, and compliance adherence; Drive root cause analysis (RCA) and implement corrective actions; Handle escalation management and crisis resolution; Identify opportunities for client satisfaction, retention, and business growth; Own end-to-end delivery governance including SLA, productivity, and stakeholder alignment; Collaborate with key internal stakeholders: Compliance, Risk, QA, Training, Product, and Tech teams; Ensure alignment with regulatory updates, client requirements, and operational processes; Drive coordination across Ops, QA, Training, and Tech to improve process outcomes; Support process transitions, knowledge transfers (KT), and ramp-ups; Enable cross-functional alignment for transformation initiatives

Requirements

Lead AML operations across Transaction Monitoring (TMS L1/L2), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) and Sanctions Screening & Investigations; Drive crypto compliance initiatives including blockchain transaction analysis and wallet tracing; Ensure adherence to regulatory frameworks (FATF, OFAC, FinCEN, BSA/AML); Provide SME support for complex/high-risk investigations and escalations; Drive risk-based assessments and typology analysis aligned to regulatory standards; Strong expertise in AML / Financial Crime operations; Deep knowledge of Crypto Compliance; Strong understanding of TMS, CDD, EDD; Expertise in financial crime typologies and blockchain risk indicators; Proven experience managing 50–100+ FTE teams; Strong people leadership, coaching, and performance management; Ability to manage high-pressure delivery environments

Nice to have

Minimum 7+ years of experience in AML / Financial Crime / Crypto Compliance; Minimum 2–3+ years of experience in a leadership role (TL / Supervisor / AM); Proven experience in managing teams and client interactions; Mandatory exposure to crypto/AML compliance; Strong command of KPI management, SLA tracking, and reporting; Data-driven decision-making and dashboard/reporting expertise

Benefits

In-house physician consultations; Nutritious food options at the workplace; Confidential counseling through Employee Assistance Program; Wellness-focused offerings; Comprehensive learning and development programs; Competitive compensation and comprehensive benefits package