Manager Performance - instashop

The purpose of this role is to create and execute on strategies for the continuous improvement, transformation, and growth of our local NFV business. These strategies aim to lower operational risks, lower operating costs, increase revenues, and create value for customers. This role works cross-functionally with regional teams as well as acquisition, account management, and operations leads locally to understand their needs, identify areas of opportunity, and define workstreams that help tap into those opportunities.

Responsibilities

Identify opportunities for growth, efficiency, and problematic areas through performing analysis, and address them with action plans and coordinating/project managing execution across the country; Own and drive projects that will help improve the business on the commercial and operational side, acting as the POC to localize and drive regional projects; Analyze processes end-to-end and create diagnostics, shaping solutions that target identified inefficiencies; Analyze financial statements, sales reports, or other key performance indicators to find areas of improvement; Support operations and commercial heads in defining strategies and making data-based decisions, including targets and budgets; Increase productivity of all teams by ensuring they have the right tools, training, SOPs and processes; Examples of projects: customer and vendor NPS score, driving better vendor engagement, tracking and optimizing performance of acquisition and account management teams, improving vendor onboarding time

Requirements

Strong project management skills: ability to coordinate across various stakeholders and functions; Strong analytical skills: ability to summarize data, and translate into action; Effective communication: outstanding interpersonal and business skills, ability to synthesize information and communicate to leadership; Results driven: operational knowledge of the business, ability to gather insights and make a call applying the 80/20 rule; Structured thinking: ability to break down processes and problems; Multi tasking: ability to prioritize between multiple workstreams, and drive most impact with little resources; Knowledge on revenue generation, vendor performance, commercial topics, marketing; Experience collaborating cross-functionally and building consensus among multiple stakeholders

Nice to have

Masters degree in analytical field (engineering, finance) or business is a plus; Previous experience working in fast paced environments or reputable company