Manager, Production Operations

The Manager, Production Operations ensures Production has the people, processes, resources, and leadership needed to safely deliver quality products on time and at the expected cost while continuously improving performance. This role sets the tone for the Production organization and is accountable for building a high-performing, engaged, and accountable team. The Manager, Production Operations develops the capabilities of the Production leadership team and establishes clear ownership throughout the organization. The role balances daily operational performance with the longer-term development of people, processes, capacity, systems, and continuous improvement, and leads the Production system rather than becoming the primary person solving day-to-day floor issues.

Responsibilities

Own overall Production performance using data and KPIs to ensure safety, quality, productivity, cost, and customer commitments are achieved; Develop a strong and accountable Production leadership team, build future leaders, and own the Production training system; Translate demand into staffing, equipment, space, and technology requirements; Embed safety and quality accountability and controls into daily operations; Use data to optimize staffing, utilization, throughput, and key cost drivers in partnership with Operations and Finance; Establish standard work, eliminate inefficiencies and recurring issues, and drive continuous improvement; Ensure Production has accurate, actionable data, effective reporting, reliable systems, and documented procedures; Represent Production across the organization and escalate significant operational risks and investment needs

Requirements

Seven or more years of progressive experience in production, manufacturing, operations, or a related environment, including at least three years of people-leadership experience; Experience with capacity planning, labor planning, resource allocation, operating rhythms, and KPI-based performance management; Demonstrated success improving production performance, productivity, quality, processes, and cost through standard work and continuous-improvement practices; Strong analytical skills and demonstrated ability to use operational data to make decisions, communicate risks, and drive improvement; Experience with ERP, MRP, or other production-management systems

Nice to have

Demonstrated experience leading through frontline leaders; Proven ability to coach, develop, and hold leaders and employees accountable; Experience with NetSuite; Bachelor's degree in Operations, Supply Chain, Engineering, Business, or a related discipline (preferred, or equivalent relevant experience)

Benefits

Medical/Prescription drug insurance; Dental; Vision; Health Care/Dependent Care Flexible Spending Account; Health Savings Account; Pre-Tax and Roth 401(k); Short and Long-Term Disability Insurance; Life/AD&D Insurance; Student Loan Repayment Program; Educational Assistance; Generous paid time off