Manager, Renewals

The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you'll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth.

Responsibilities

Extends to that of a Senior Renewal Manager; Manage Renewals team to ensure healthy weekly activities; Review weekly forecasts and business outcomes with reps and sales managers, including win/loss review; Responsible for all renewals of all contracts and upgrades; Collaborates with regional Sales and Customer Success leaders; Hires, coaches and develops Renewal Managers; Participates in the design and execution of the Renewals Manager playbooks

Requirements

Demonstrated sales or renewals management experience; Aptitude for continuous improvement philosophy and strategy development and execution

Benefits

Benefits to support your health, finances, and well-being; Flexible Paid Time Off; Team Member Resource Groups; Equity Compensation & Employee Stock Purchase Plan; Growth and Development Fund; Parental leave; Home office support