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Manager, Sales Development

Intercom Dublin, Irland
Hybrid work

Publication date: 09/11/2026

Sales Development Manager, EMEA role at Fin (now part of Salesforce) to lead the Inbound SDR team. The Sales Development organization serves as Fin's revenue engine and talent pipeline, identifying and engaging new customers from Small Business to Enterprise across EMEA. The role builds, coaches, and develops a high-performing team that turns inbound interest into qualified, high-quality pipeline. Fin has a hybrid working policy, expecting employees in the office at least three days per week.

Responsibilities

Build, coach, and develop a high-performing team of Inbound SDRs supporting the GTM Sales organization across EMEA; Hire, onboard, and coach SDRs; Establish repeatable processes that generate high-quality pipeline and revenue; Foster a collaborative and high-performance culture; Collaborate with sales executives, marketing, and operations to craft and execute tailored strategies; Take a data-centric approach to ensure accurate forecasting, effective team management, and a healthy pipeline

Requirements

People management experience in SaaS (2+ years preferred), with a passion for mentoring and developing others; 2+ years of B2B software closing experience with a consistent track record of achieving quota; Experience with inbound teams that engage prospects through a personalized, multi-channel, value-led approach; Excellent analytical skills: comfortable interpreting metrics and turning them into insight and action; Strong operational rigor around activity metrics, conversion rates, pipeline quality, and execution consistency; A track record of navigating complex internal ecosystems and building strong cross-functional partnerships; Ability to translate market feedback and customer insights into input for the broader GTM organization; Ability to thrive in a fast-paced, dynamic environment with flexibility and agility; AI fluency and a passion for applying emerging technology to sales

Benefits

Benefits and programs supporting health and wellbeing, family, time away from work, and financial future; Certain roles may be eligible for incentive compensation, equity, and benefits
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