Manager, Software

This position oversees client account management for KMA’s eBusiness initiatives, serving as the primary IT contact for all online programs from inception through deployment. This role leads multiple cross-functional project teams, driving online strategies, ensuring alignment with business goals, and delivering high-quality solutions on time and within budget.

Responsibilities

Lead multiple online/eBusiness and digital experience programs from initiation through delivery, defining scope, goals, timelines, resources, and milestones; Serve as the primary point of contact for business, marketing, IT, vendors, and executive stakeholders; Translate business and marketing requirements into scalable technical and platform solutions; Oversee project execution, risk management, issue resolution, and quality assurance across the full lifecycle; Ensure all deliverables meet operational, technical, and brand standards and are delivered on time and within budget; Maintain project plans, documentation, and reporting while tracking progress and dependencies; Drive continuous improvement by identifying process efficiencies and implementing best practices; Lead and motivate cross-functional teams, fostering collaboration and accountability

Requirements

Bachelor’s degree in Computer Science or a related technical field, with 10+ years of experience in web, digital, or eBusiness program delivery; Strong understanding of project and program management for marketing and customer-facing web initiatives; Hands-on experience partnering with marketing, IT, product, and vendor teams; Solid technical foundation in web technologies, platforms, and digital experience solutions; Proven ability to manage multiple concurrent initiatives, solve complex problems, and balance priorities; Excellent written, verbal, and presentation skills with both technical and non-technical audiences

Nice to have

Experience delivering enterprise-scale digital experience or marketing technology platforms; Background working with content management systems, analytics, and personalization tools (e.g., Adobe Experience Cloud); Familiarity with cloud-based architectures and modern web deployment models; PMP, Agile, Scrum Master, or similar project management certification; Demonstrated success driving cross-functional alignment and process improvement initiatives

Benefits

comprehensive medical/dental coverage; generous PTO; education assistance; annual merit increase eligibility; growth-focused work environment