Marie Curie Patient Services Clerk - Glasgow Hospice

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:

- Growing and transforming our direct care and support
- Delivering more practical information and support
- Leading in shaping the end-of-life experience

Join our team at Marie Curie Hospice Glasgow

We have two exciting opportunities for two Patient Services Clerks to join our friendly and dedicated Scotland Administration Team at Marie Curie Hospice Glasgow.

We’re recruiting for

- 1 x Permanent Full-Time position – 37.5 hours per week 08.30am to 4.30pm Monday to Friday

This is a fantastic time to join our team and take on a varied and rewarding role at the heart of our clinical services. As our Patient Services Clerks, you’ll provide a comprehensive and professional clerical support service to our clinical teams across the Inpatient Unit, Outpatient and Day Therapy services, as well as other clinical areas. You’ll be a key first point of contact, providing essential non-clinical support and coordination to help ensure our clinical services run smoothly and efficiently. From supporting our busy clinical teams to helping create a welcoming and professional experience for those accessing our services, your contribution will really matter.

We’re looking for someone who is flexible, proactive, organised and approachable, with excellent attention to detail and the ability to thrive in a busy healthcare environment. If you’re passionate about providing an excellent administrative service and want a role where your work helps support patients, families and the teams caring for them, we’d love to hear from you.

What we’re looking for

Please see the full job description here

Responsibilities

Updating patient information boards in rooms and managing admissions and bereavements with sensitivity and discretion; Coordinating stock control and placing orders for clinical equipment and supplies; Ensure all documentation and onward referrals following a patient’s death are completed promptly, accurately, and with compassion, maintaining sensitivity throughout the process.; Maintaining accurate patient records using EMIS and scanning documentation

Requirements

Experience in administrative roles, with an understanding of clinical support processes; Confidence in engaging with patients and families, showing empathy and professionalism during sensitive or challenging conversations; A flexible and enthusiastic team player who can work independently, takes initiative and is committed to their own learning and development.; Proficiency in Microsoft Office applications, with the ability to manage digital records and documentation efficiently; Excellent organisational skills and the ability to prioritise tasks in a fast-paced environment

Benefits

Annual leave allowance 27 days plus 10 public holidays; Competitive Policy for parental/sick Leave; Continuous Professional development; Industry leading training programmes; Season ticket loan for travelling to and from work; Defined contribution schemes for Pension; Marie Curie Group Personal Pension Scheme; Loan schemes for bikes, computers and satellite navigation systems; Introduce a friend scheme; Help with eyecare cost; Entitled to Marie Curie Blue Light Card; Entitled to Benefit-Hub Discount Scheme; 15% staff discount in all Marie Curie Shops; Life assurance – for all employees