Mascot Guest Experience Host (Character Performer)

Launched in 2018, CAMP is a Family Experience Company known for pioneering a unique shop-and-play hybrid model. Its physical locations serve as a destination where retail meets entertainment, with rotating immersive experiences designed to inspire families to play, explore, and create memories together. CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join the team as a Mascot & Guest Experience Host. This hybrid role combines full-costume mascot performance and immersive storytelling with driving retail sales and providing guest service across the entire store. Position type: Non-exempt, Part-Time (approx. 5 to 25 hours per week). Shifts: 4 to 8-hour daily shifts across mornings, afternoons, and evenings, with at least one weekend day per week required (both days preferred).

Responsibilities

Suit up as a full-body costumed character to bring CAMP's featured characters to life during meet-and-greets, shows, and special events; Learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space; Lead guided programming and play-based experiences (including Toy Demos, Guided Play, Crafts, and Slime-making) with guests of all ages; Serve as a Character Host/Handler when not in costume to direct guest flow, manage lines for meet-and-greets, and ensure character safety and efficiency; Tailor programming to different age groups and party sizes; Achieve sales targets and KPIs by providing best-in-class selling experiences; Welcome every guest with a custom greeting and perform signature magic door entrances; Customize personal shopping experiences based on family interests, assist at checkout, and share information on upcoming programs and events; Foster a repeat customer base through an approachable, unique, and tailored sales culture; Open and close experience and store spaces, executing daily setup, safety checks, and end-of-day resets; Assist in merchandising and replenishing the sales floor; Support stock room tasks and inventory organization; Uphold safety protocols and perform ongoing cleaning, sanitizing, and resetting of play areas and mascot gear; Communicate store and customer needs to leadership and collaborate with teammates

Requirements

Must be 18 years of age or older; Must be authorized to work lawfully in the United States; Must be local to the store area; Height between 5'0" and 5'4"; Capable of comfortably wearing a size XS/S bodysuit underneath a full-headpiece costume; High energy, enthusiasm, and a guest-first attitude; Passion for selling, customer service, and engaging with adults and children; Background or prior experience in retail, child-care, child development/education, or performing arts/costumed mascot performance; Patience, warmth, joy, humor, and strong improvisational skills; Ability to wear a full-body mascot costume (head to toe) for scheduled performance sets; Ability to stand, walk, and continuously move around the store for up to 8 hours per shift; Ability to lift and place merchandise weighing up to 45 pounds on shelving at various heights (may involve climbing ladders); Available to work at least one weekend day per week

Benefits

Employee Assistance Program (EAP); 20% employee discount on merchandise; 1.5x holiday pay on six designated holidays