Massage Therapist - Part Time (On Call)

Lake Arrowhead Resort Spa of the Pines is seeking a talented, passionate, and guest-focused Massage Therapist to join our wellness team. In this role, you will provide exceptional massage and body treatments while creating personalized, memorable experiences that promote relaxation, healing, and overall wellness. The ideal candidate is committed to delivering outstanding service, building lasting guest relationships, and maintaining the highest standards of professionalism and care.

Responsibilities

Provide massage and body treatments in accordance with Spa of the Pines protocols and service standards; Design customized treatment sessions based on guest consultations, individual needs, and wellness goals; Assess guests for contraindications and determine appropriate treatments to ensure safety and comfort; Create a welcoming, relaxing, and personalized experience for every guest from arrival through departure; Maintain treatment schedules and begin and end all services on time; Educate guests on the health and wellness benefits of regular massage therapy; Recommend retail products and complementary spa services that support guests' wellness goals; Build and maintain a loyal client base while actively cultivating new guest relationships; Create lasting impressions through professional, friendly, and attentive service; Ensure treatment rooms, equipment, and work areas are clean, sanitized, and maintained according to spa standards and health regulations; Maintain accurate guest records and treatment notes in accordance with spa procedures; Resolve guest concerns professionally and escalate issues when necessary; Stay current with all required professional licenses, certifications, and liability insurance; Follow all spa policies, procedures, and guest service standards

Requirements

Current Massage Therapy License in the State of California; Strong knowledge of anatomy, massage techniques, and wellness practices; Excellent communication and interpersonal skills; Ability to provide customized treatments based on guest needs; Ability to work flexible schedules, including weekends and holidays

Nice to have

Previous massage therapy experience in a spa, resort, wellness, or hospitality environment; Retail sales and client retention experience; Passion for wellness and guest care; Outstanding customer service skills; Professional appearance and demeanor; Strong time management and organizational abilities; Ability to build rapport and establish trust with guests; Positive attitude, team-oriented mindset, and commitment to excellence