MDU IT Specialist

We are seeking a hands-on IT Specialist to support both office and manufacturing environments. This role is responsible for providing responsive end-user support, maintaining computer and network infrastructure, and ensuring reliable IT operations across the facility. The ideal candidate is a self-driven problem solver who thrives in a fast-paced, industrial setting. This position operates with a high level of autonomy under a macro-management style, where accountability and service levels are critical.

Responsibilities

Provide exceptional in-person and remote support to end users; Troubleshoot and resolve hardware, software, printer, and network issues; Serve as the primary point of contact for IT-related service requests; Maintain high service levels and timely issue resolution; Procure, install, configure, upgrade, and maintain desktop and laptop computers; Install and maintain printers and peripheral devices; Install and support network hardware including switches; Perform routine maintenance and lifecycle management of IT equipment; Maintain inventory and tracking of IT assets; Diagnose and resolve network connectivity issues across the facility; Monitor network performance, availability, and security; Assist with basic switch configuration and network troubleshooting; Manage users, devices, and access in Active Directory; Support Microsoft 365 applications and services; Manage software licensing and ensure compliance; Support facility security systems including surveillance and access control; Follow and help enforce cybersecurity best practices; Coordinate and direct third-party vendors and contractors on IT-related projects; Support system upgrades, rollouts, and improvement initiatives; Document systems, configurations, and troubleshooting procedures; Maintain accurate records of incidents, changes, and IT assets; Contribute to process improvement and standardization

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience; 2+ years of experience in an IT support, help desk, or IT specialist role; Strong troubleshooting skills with Windows operating systems, hardware, and peripherals; Basic understanding of networking concepts (TCP/IP, switches, connectivity)

Nice to have

Experience supporting IT in a manufacturing or industrial environment; Familiarity with Active Directory and Microsoft 365; Experience supporting network infrastructure and IT security systems; Experience with IT ticketing systems and service management practices