Medical Assistant Registration Representative

As a Medical Assistant / Registration Representative, you will play a vital dual role supporting both the front and back office operations of our medical practice, ensuring every patient receives outstanding care from the moment they arrive to the time they leave. You will be responsible for patient registration, insurance verification, financial counseling, scheduling, and charge reconciliation, while also assisting clinical staff with patient preparation, office-based testing, specimen collection, and minor procedures. You will serve as a key liaison between patients, providers, billing departments, and insurance payors in a fast-paced, multi-task environment. Schedule: 40 hrs/week, primarily Monday to Friday with Saturday rotation, 4x10s. Work shift: varied.

Responsibilities

Perform patient registration, insurance verification, and obtain authorizations; Provide financial counseling and collect deposits and co-payments; Serve as liaison between patients, providers, billing departments, and payors; Enter charges, perform daily charge reconciliation, and balance cash drawer; Schedule patients, procedures, and physician appointments; Obtain referrals, pre-certifications, and prescription refills; Answer phones, manage mail, order supplies, and maintain exam rooms and lobby; Manage medical records and inventory of medications and immunizations; Take and record vital signs and patient history, and prepare patients for exam; Assist providers with exams and minor office procedures; Perform office-based testing, quality control logs, and specimen collection including phlebotomy; Maintain a clean, sanitized environment and equipment; Ensure optimal patient flow and customer service

Requirements

High school diploma/GED or equivalent working knowledge; Graduate of an Accredited Medical Assisting Program and/or Certified Medical Assistant with experiential training in medical front office and insurance billing procedures; Active Medical Assistant Certification required (RMA, CMA, CCMA, or NCMA, with proof of current membership); Certification or additional training must meet the requirements for Meaningful use; BLS certification required; Ability to perform basic math functions and assemble data into reports using spreadsheet programs; Ability to handle confidential information and sensitive issues; Ability to work under minimal supervision and make independent decisions using good judgment; Excellent communication, human relations, attention to detail and organizational skills; Ability to multi-task and manage multiple changing priorities; Ability to communicate effectively with various ethnic and cultural backgrounds, obtaining necessary resources when language barriers present; Strong computer skills, including the ability to work with medical software; Employees in Banner Behavioral Health clinical settings serving children must possess an Arizona Fingerprint Clearance Card at hire and maintain it, and sign an Arizona Criminal History Affidavit upon hire

Nice to have

One to two years of experience working with patient flow and/or similar medical office work; Previous medical assisting experience in a healthcare setting; Additional related education and/or experience