Medical Practice Assistant- Infectious Diseases Clinic

Accountable for providing patient-centered care and operational support to the medical team to ensure optimal patient experience. Coordinates activities across clinical areas and facilitates smooth patient flow. Assists with patient data collection, performs select screenings, and completes medical office functions relevant to the area/assignment.

Responsibilities

Provides patient-centered care and operational support to the medical team to ensure optimal patient experience; Coordinates activities across clinical areas and facilitates smooth patient flow; Assists with patient data collection; Performs select screenings; Completes medical office functions relevant to the area/assignment; Ensures patient and family comfort, safety, privacy, and confidentiality at all times; Adapts work methods to specifically accommodate the population-specific care needs of each patient; Greets patients and families; Assists patients and families with directions, inquiries, and information as requested; Keeps patients and families informed about wait times and any other factors that may affect the visit; Stays cognizant of clinical/area needs to facilitate patient care and flow; Assesses patient experience at the end of each visit; Proactively outreaches to patients using motivational interviewing; Assists patients and families with health system navigation, making appointments, patient advocacy, and determination of community resources; Coordinates clinic/area activities and facilitates business processes in accordance with standards; Performs pre-visit activities to gather patient information; Checks the patient into the clinic; Correctly identifies the patient prior to performing tasks; Reviews and updates patient accounts to ensure registration and coverage are up to date; Confirms or verifies coverage as needed; Identifies and refers patients for financial counseling as appropriate; Performs upfront cash collections and daily reconciliations following Parkland cash management policies; Assists with internal and external appointments, referrals, and information retrieval; Schedules appointments in accordance with the clinical team's directives; Performs charge capture and charge reconciliation; Collaborates with a multidisciplinary team to improve patient access to care; Documents completely, accurately, legibly, and timely; Ensures applicable documentation is obtained for registration and patient visit; Provides an explanation for all requested forms; Performs data entry/documentation of patient care intake information and patient encounters; Assists with the maintenance of clinic supplies and equipment; Assists with stocking and inventory of supplies; Keeps appropriate persons informed of the status of supplies and equipment; Completes requisition documentation for supplies, equipment, and services; Practices patient safety measures

Requirements

Three years of customer service experience, preferably in a medical/healthcare/health insurance setting; Patient registration experience preferred; Completion of coursework towards an accredited medical terminology preferred; Medical Office Assistant experience or training is a plus; Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience; Must be able to work collaboratively with colleagues to deliver patient/customer services that exceed patient expectations as evidenced by patient satisfaction scores; Must be able to demonstrate competency required as applicable to the specialty area; Must have demonstrated communication skills to include above-average verbal skills (heavy public contact) and written skills; Must have familiarity with diagnostic ICD-9-CM coding and HCPCS-CPT4 procedure codes; Must have working knowledge of medical terminology; Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment; Must be detail-oriented and have sharp analytical skills to resolve registration issues as related to multiple groups, including third-party payors, physicians, patients, and the system; Must be able to solve problems within the guidelines of established policies and procedures; Must be able to adjust to multiple demands, shifting priorities, and rapid change; Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care; Must be able to recognize and escalate clinical decision-making to appropriate team members of the multidisciplinary team; Must demonstrate strength in documenting within an electronic health record with the ability to effectively problem-solve when faced with decision-making challenges and escalate as appropriate; Confident with technology, specifically electronic medical records, video encounters, and computer applications

Nice to have

Bilingual skills preferred; Medical Office Assistant experience or training is a plus; Prefer completion of coursework towards an accredited medical terminology