Medical Receptionist, PRN

Part-time PRN Medical Receptionist position at an American Family Care urgent care clinic in Niceville, FL. The role focuses on insurance verification, billing, patient financial counseling, and front desk operations, with 2 to 3 shifts per week and some evening and weekend hours.

Responsibilities

Verify insurance coverage before services are provided; Prevent claim denials and maximize revenue capture; Explain costs, billing processes, and insurance complexities to patients; Proactively identify and resolve insurance discrepancies and billing issues; Deliver patient satisfaction during difficult financial conversations; Greet patients and act as the face of the clinic; Process payments, schedule appointments, and manage patient check-ins; Maintain organized records while following HIPAA regulations

Requirements

High school diploma (preferred); Active BLS certification (required or must be obtained within the defined onboarding period); Experience with insurance verification and medical billing; Ability to explain complex insurance concepts to frustrated patients with empathy and clarity; Obsessive attention to detail; Experience as a Medical Receptionist, Administrative Assistant, or in a Customer Service role in a medical office setting; Tech-savvy with medical billing software and EMR systems; Excellent problem-solving skills; Positive attitude when handling challenging financial conversations

Nice to have

X-Ray Tech, Medical Assistant or related certification

Benefits

Specialized training in insurance verification and patient financial counseling; Development of marketable medical billing and insurance skills; Clear career path into roles such as Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership and management; Flexible part-time shifts (some evenings/weekends); Investment in employee well-being