Member Service Representative

Self-Help started in 1980 with a focus on economic inequality, especially in communities that have faced systemic barriers in building wealth. Self-Help is committed to economic justice and to creating and protecting ownership and economic opportunity. We are seeking a Member Service Representative to join our Modesto, CA Team!

Responsibilities

Initiate and lead conversations to identify and assess member needs; Maintain and enhance member account relationships by providing excellent member service; Process share deposit payments, loan payments, manual payrolls, and account transfers; Maintain drawer cash levels within prescribed amounts; Post and Log night, ATM, and mail deposits (Part of dual-control team); Perform other duties and projects as assigned

Requirements

High School graduate or equivalent; Bilingual in English/Spanish required

Nice to have

Minimum one year experience in financial institution or other customer service industry; Prior cash handling and customer service responsibilities; Preference for working in organizations that place priority on teamwork and collaboration