Messaging Operations Manager

We are looking for a dynamic and experienced individual to join Insider One and support our Revenue Operations team as a Messaging Operations Manager, specifically focusing on our messaging and WhatsApp products. In this role, you will play a crucial part in driving profits, optimizing deal execution, and managing vendor negotiations. You will be responsible for pricing checks, negotiating special pricing with vendors, and collaborating closely with the sales team to ensure smooth deal execution. Your expertise in vendor management and pricing will be vital for the success of the messaging and WhatsApp product lines. Additionally, you will drive process enhancements and ensure that our pricing and deal structuring align with the company’s overall goals. Your negotiation skills will help maintain a seamless process from quoting to deal closure, while ensuring compliance with both internal policies and external regulations.

Responsibilities

Lead pricing checks and negotiate special pricing with SMS and WhatsApp vendors; Secure competitive pricing from vendors, ensuring profitability and operational efficiency; Work closely with the sales team to collaborate on pricing, deal structuring, and contract terms; Manage vendor relationships to maintain favorable terms and high service levels; Support the Revenue Operations team in driving profitability and optimizing deal execution; Ensure compliance with internal booking policies and external regulations during deal structuring; Collaborate with sales teams and other key stakeholders to ensure smooth deal execution; Assist in onboarding new sales reps and providing training on quoting tools and CRM systems; Implement and manage dashboards or reporting tools to monitor deal performance, pricing efficiency, and vendor relationships; Drive process improvements that enhance the team's scalability and efficiency; Monitor key metrics related to pricing performance, deal closure rates, and vendor management; Analyze market trends to ensure that pricing remains competitive across different regions; Provide insights on SMS and WhatsApp pricing dynamics to inform strategic decisions; Stay up to date on industry benchmarks to ensure Insider One maintains its competitive edge

Requirements

2-8 years of experience in deal desk operations, pricing, or related areas; Strong negotiation and people skills with a proven track record of vendor management; Familiarity with CRM systems and quoting tools; Exceptional organizational skills and attention to detail; Ability to work cross-functionally and manage multiple stakeholders; Comfortable in a fast-paced environment, capable of managing tight deadlines

Nice to have

Experience with messaging and WhatsApp products

Benefits

Be part of a diverse team that's as global as it gets; Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills; Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Become a Shareowner through our eligibility-based ESOP and own a piece of what you build; Enjoy rewarding referral bonuses; Opportunities to give back to your community through volunteering and purpose-driven social impact projects; From global retreats to team-building activities, expect year-round events that turn into lifelong memories