Minor Works Manager

FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Minor Works Engineer to Lead a team of Minor Works Engineer.

Responsibilities

To manage the FAFS Minor Works Dept and its staff, maintaining high standards and creating a teamwork ethic; Create and maintain good working relationships with regional/desk service managers, desk operators, and salespersons; Manage quotations, order processing, equipment procurement, labour scheduling, certification and invoicing of all minor works, including low-value installs/repairs/modifications, defects/remedial works, critical failures, and investigations for alarms/systems works for service contracted customers; To provide reports as required, including backlog reports and input for the monthly board report with accurate data and forecasts; To manage all minor department systems/alarms invoicing to achieve the forecasted number at the end of each month; To promptly review Calls and fast-tracked response requests for all minor works and ensure first-class onboarding and processing of new orders; To work closely with customers, providing an exceptional level of customer service from initial contact through to completion; Manage engineers to ensure technical and industry competence, and ensure a proficient labour force to deliver workbank to meet customers' expectations; Provide a high level of services to customers and strive to exceed customer expectations; Manage the service sales / DRS team to ensure quality defect reports and quotations are issued in line with our KPI's; Review workbank and ensure prompt delivery; Review quote bank and ensure prompt response; Ensure the Cash database is kept accurate for all quotations and calls to manage the minor works dept; Allocate engineers to complete minor works in an efficient manner; Effectively communicate with our customers to ensure a good understanding of our engineers' proposed works, attendance date as well as proposed completion; Follow up engineer's work attendance, ensuring work is completed, and provide paperwork to the customer, including an invoice; Ensure that all new orders receive prompt onboarding information in terms of health and safety information, scheduling updates, equipment procurement and compliance certification; Ensure all critical failures are verbally reported by engineers and actioned the same day; All documentation being completed and reaching the required destinations within the agreed time limits; Taking care that the responsible person is satisfied with the service they receive; Ensure MBR information is provided promptly on the 2nd week of each calendar month.

Requirements

Able to work independently; To run a team of admin staff and ensure proactive response to resolving problems; Able to plan, implement and complete activities without assistance; Deal with customers, end-users, construction personnel and in-house staff in a professional manner; Good verbal and written communication skills required to Invoice; To operate business procedures within the framework of BN EN ISO 9001:2000; Strong knowledge of Microsoft Office.

Benefits

Pension; Life Assurance; Private Healthcare; Cycle to Work Scheme; Employee Shares Schemes; Salary Finance Options; Holiday; Virtual GP; Salary Finance; Choices flexible lifestyle benefits; MiDeals high street discounts; Life cover of up to four times salary; Enhanced pension contributions; Save-as-you-earn scheme; Mitie Matching Share Plan; Mitie Stars recognition