Mobility Analysts, Mobility Engineers, VTC Analysts & Senior VTC Engineers (CBP)

U.S. Customs and Border Protection runs continuous operations across more than 300 land, air, and sea ports of entry, plus Border Patrol stations and the Air and Marine Operations Center. Most of the people doing that work are nowhere near a help desk. They are at a checkpoint, in a vehicle, at a remote station, or on a call connecting sites hours apart. We are hiring on two tracks. Mobility covers the devices people carry and the platform that manages them. VTC and unified communications covers room systems, conferencing platforms, and the calls that hold a distributed organization together. You will work alongside network engineers, cloud engineers, security staff, and field deployment teams.

Responsibilities

Keep devices and rooms working for people who cannot walk to a help desk; Cut the number of problems that reach a user at all; Make the supported tools good enough that people stop working around them; Work alongside network engineers, cloud engineers, security staff, and field deployment teams; Mobility Analyst: work device, enrollment, and access issues inside established standards and escalate before one user's problem becomes a site's problem; Mobility Engineer: own the mobile estate's configuration, its management platform, and how changes reach devices; VTC Analyst: work conferencing and room system issues, including supporting events where a failure is visible to everyone on the call; Senior VTC Engineer: own how conferencing works across sites, set standards others deploy against, and take faults nobody has diagnosed yet

Requirements

U.S. Citizenship required

Nice to have

Active CBP Background Investigation (CBP BI) and EOD strongly preferred; Supported an endpoint or conferencing estate where the users could not come to you; Run a device management platform at scale, including enrollment, policy, and update rollout; Made conferencing work over constrained or unreliable network paths; Supported events where a failure would have been visible to leadership; Hold an active CBP BI, a fitness determination at another DHS component, or an active DoD clearance; Worked where device configuration is governed by security policy rather than by what would be convenient for users; Work across more than one vendor's platform and not dependent on a single management console

Benefits

Health Insurance; Life Insurance; Paid Time Off; Holiday Pay; short-term and long-term Disability; Retirement; Learning and Development opportunities; optional benefit elections; Signing bonus: $10,000 for candidates with an active CBP BI, payable after 90 days; standard terms apply