MS Dynamics Developer

As a MS Dynamics Developer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6+ YEARS of experience, a growth mindset and a drive to make a lasting impact.

Responsibilities

Act as the primary coordination point between Valtech, the client, and Client's CRM vendor for all matters relating to the ticketing system (On MS Dynamics 365); Gather, clarify, and document business and functional requirements from Client and Valtech stakeholders, and drive them through to closure with the CRM vendor/system; Translate requirements into clear functional specifications, user stories, or configuration change requests that the CRM vendor team can action; Manage and maintain CRM configurations within Microsoft Dynamics, including business rules, workflows, forms, views, and entity/field-level setup as required; Own routine operational/configuration tasks such as product setup, pricing setup, catalogue updates, and other recurring CRM maintenance activities; Provide first-line functional support – triage and troubleshoot issues raised by Client or Valtech, resolve what can be resolved directly, and filter/qualify issues before escalating to the CRM vendor's technical team; Maintain a log/tracker of requirements, change requests, issues, and their status across all three parties (Valtech, Client, CRM vendor) to ensure transparency and timely closure; Support UAT cycles by validating that configured changes meet the original business requirement before sign-off; Flag risks, delays, or scope gaps proactively to the Valtech project/engagement manager and client stakeholders; Contribute to knowledge documentation (configuration guides, SOPs, FAQs) to reduce repeat queries and support continuity

Requirements

6–8 years of overall experience, with hands-on functional/configuration exposure to Microsoft Dynamics 365 CRM (Sales/Customer Service/Field Service or similar modules); Proven experience managing CRM configurations – entities, forms, views, business process flows, workflows, security roles, and similar setup areas; Technical knowledge and understanding of Infrastructure, Database, IIS, networking and environments in relation to a CRM and Ticketing system is highly desirable; Experience with ticketing, booking, or e-commerce style CRM setups (products, pricing, catalogues) is highly desirable; Strong requirement-gathering and functional analysis skills, with the ability to convert business asks into actionable CRM configuration items; Demonstrated experience working as a coordinator/liaison across multiple parties – client, delivery partner, and third-party vendor; Working knowledge of first-line support processes: triage, troubleshooting, prioritisation, and structured escalation; Comfortable working with tools such as JIRA/Azure DevOps/ServiceNow (or equivalent) for tracking requirements, tickets, and CRs; Excellent written and verbal communication skills; ability to run stakeholder calls and produce clear status updates; Experience in client-facing delivery roles, ideally within tourism, ticketing, hospitality, or public-sector digital programmes (Client/GCC exposure is a plus); Open to work with Saudi Time zone, i.e. Work week from Sunday to Thursday with 11:30AM to 08:00 PM IST

Nice to have

Microsoft Dynamics certification(s) (e.g., functional consultant certifications); Prior experience coordinating with third-party CRM/ISV vendors in a multi-party delivery model; Exposure to the tourism/destination-management or ticketing industry; Agile methodologies and consulting; Client/GCC exposure

Benefits

Competitive compensation package; Flexibility, with remote and hybrid work options (country-dependent); Career advancement, with international mobility and professional development programs; Learning and development, with access to cutting-edge tools, training and industry experts