National Medicaid Program Specialist - 2025859

The Medicaid National Program Specialist supports the development and implementation of World Relief's National Medicaid Billing Program within the Mental Health and Psychosocial Support (MHPSS) service line. This position supports national projects, coordinates governance, assesses readiness, provides implementation support, engages stakeholders, and tracks reporting and performance across participating U.S. offices. The role works closely with Finance, Privacy, IT, Legal, HR, Procurement, Operations, billing staff, vendors, and local offices to help establish a nationally coordinated model for Medicaid-funded Mental Health, Wellness, and Clinical Case Management services. Specialized functions like revenue cycle operations, billing compliance, privacy, security, and systems administration are maintained by the appropriate functional teams.

Responsibilities

Coordinate national Medicaid program planning, governance, implementation timelines, meeting materials, milestone tracking, risk and issue logs, decision tracking, and status reporting across participating offices; Coordinate readiness assessments, implementation planning, office onboarding, go-live preparation, post-launch follow-up, and expansion planning; Coordinate training logistics, resource sharing, implementation tools, templates, and program materials; Support program-level coordination with Finance, billing staff, IT, vendors, Privacy, Legal, HR, Procurement, Operations, and local offices by tracking dependencies, issues, decisions, and escalation needs; Maintain program dashboards, KPIs, readiness trackers, implementation trackers, and status reports; Summarize trends, risks, progress, and follow-up needs to support program oversight, continuous improvement, and long-term sustainability; Build strong working relationships with participating offices, Home Office leaders, enterprise partners, billing staff, vendors, and other stakeholders; Facilitate communication, problem solving, escalation, peer learning, and feedback loops across offices

Requirements

Mature and personal Christian faith; Committed to the mission, vision, and values of World Relief; Desire to serve and empower the Church to impact vulnerable communities; Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of the Nation document; Bachelor's degree in Healthcare Administration, Public Health, Social Work, Human Services, Behavioral Health, Business Administration, Nonprofit Management, or related field; 5+ years of relevant experience in healthcare program or project coordination, Medicaid-funded services, behavioral health operations, multi-site implementation, reporting, or cross-functional program support; Demonstrated ability to manage multiple workstreams, coordinate cross-functional teams, maintain project documentation, track risks and issues, support reporting, communicate with stakeholders, and travel up to 15%

Nice to have

Master's degree preferred; PMP, CAPM, Lean Six Sigma, CPHQ, Scrum, or similar project management or quality certification preferred; Experience with Medicaid-funded behavioral health, mental health, wellness, clinical case management, dental, or social service programs; Familiarity with healthcare billing, Medicaid-funded services, or revenue cycle concepts; Familiarity with claims workflows, documentation standards, payer requirements, Medicaid compliance considerations, EHR or billing systems, KPI reporting, or multi-site program implementation; Refugee resettlement or immigrant-serving experience preferred

Benefits

Competitive benefits package; Employee discount program for full-time employees