National Service Manager/ 全国售后服务经理_ HC

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Summary 工作概述

- Plan, direct and control the nationwide field service in line with national guidelines and strategies & policies ensuring the highest level of customer service is achieved and maintained
- Development and implementation of new projects and activities to enhance field service quality (customer satisfaction), increase service - and spare parts turnover
- Manage and lead the field service team

Responsibilities

Establish projects, activities to further increase customer satisfaction, and turnover; Policy and process development and improvement; Field service budget definition and control; Nationwide arrangement of service interventions (chargeable and non-chargeable); Service quality measurement, management and improvement; Promotion of services and spare parts; Complaint management (incl. crisis management) support from technical side; Service and spare parts promotion; Support at spare parts stock planning and forecasting; Control field service team KPI; Market research support (competitor data etc.); Other duties as assigned

Requirements

University degree in related field (business administration or technical); Min. 5 years professional experience in similar position in after- sales service.; Strong technical background in HVAC related field.; After-sales service knowledge: standards, policies, processes, service QM & KPI; Fluent English.