NATIONAL SERVICE MANAGER-SHANGHAI

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. We are now looking for an experienced candidate who can run the position of National Service Manager base at Shanghai

Responsibilities

Direct and manage Area Service Managers for daily service operations across 4 areas in China.; Define and implement the local service strategy, respecting the Anton Paar global Service Strategy.; Work together with the area service managers to ensure that Service Engineers are properly trained and their skills are continually being advanced.; Cooperate with APAC to ensure Anton Paar’s service guidelines and philosophy in accordance with HQ.; Collaborate cross-functionally with sales, applications, Admin, product management, manufacturing and marketing.; Cooperate with Production Subs on specific service issues and report product failure trends and/or product weakness to them for improvement.; Forecast resource requirements, spare parts inventory, Final responsibility for Service Engineer’s stocks and stock inventory.; Responsible for increasing customer satisfaction, especially in case of negative customer survey feedback.; Define the annual service budget and necessary resources to fulfil budget in agreement with the GM / RSM.; Defines and implements required service organization to ensure national coverage of all product lines.; Maintain adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.; Define and implement an annual marketing plan for increasing service coverage.; Responsible for oversight in the routine calibration of service tools across the country.

Requirements

Bachelor’s degree required in electrical, mechanical or chemical engineering, physics or related field.; 3-5 years of management experience.; 5 years of experience working in a technical services environment.; Excellent English.; Analytical problem solving skills.; Excellent leadership, communication and interpersonal skills.; Exceptional customer service skills.