Navigator - Non-Clinical - Neurosurgery - FT - Days - MPG

The Navigator is responsible for guiding patients through the complexities of the healthcare system. Working collaboratively with physicians, staff and other health care professionals to provide care coordination across the health care continuum for all assigned patients, the Navigator ensures that safety, best practice, and high quality standards of care are maintained across the continuum. This role provides support and resources to patients, including connecting patients to available services, navigates insurance authorizations, coordinates care between providers, and works with healthcare providers to ensure that patients are receiving the best possible care.

Responsibilities

Guiding patients through the healthcare system; Coordinating patient care plans and scheduling appointments; Following up with providers and providing/obtaining referrals; Helping patients overcome obstacles to treatment; Collecting and managing clinical data before consultations, surgeries, or procedures; Assisting with insurance authorizations and connecting patients to available services; Working with physicians and multidisciplinary care management teams to facilitate care coordination; Documenting efforts and communicating details to appropriate teams; Providing educational resources to patients on medical conditions and treatment plans

Requirements

High School Diploma or Equivalent; BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association; BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association; BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association; BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential; BLS Cert Red Cross (BLS RC) - Red Cross; One (1) year of experience in a healthcare setting; Knowledge of Microsoft Excel, Word, and PowerPoint; Able to use electronic medical records such as EPIC; Requires critical thinking skills; Effective communication skills; Decisive judgment; Ability to work with minimal supervision; Ability to work in a stressful environment and take appropriate action

Benefits

Veteran's Preference