Navigator

The Navigator is responsible for guiding patients through the complexities of the healthcare system. Working collaboratively with physicians, staff and other health care professionals to provide care coordination across the health care continuum for all assigned patients, the Navigator ensures that safety, best practice, and high quality standards of care are maintained across the continuum. This role provides support and resources to patients, including connecting patients to available services, navigates insurance authorizations, coordinates care between providers, and works with healthcare providers to ensure that patients are receiving the best possible care.

Responsibilities

Assists patients in coordinating care with other medical professionals; Coordinates patient care plans, including scheduling appointments, following up with providers, and providing/obtaining referrals; Helps patients overcome obstacles encountered while pursuing treatment; Coordinates a wide range of activities and services to support the patient utilizing telehealth, face-to-face, text, telephone, and e-mail; Collects and manages all relevant clinical data prior to consultations, surgeries or procedures; May assist with obtaining authorizations, scheduling appointments and coordinating care between providers, connecting patients to available services; Works closely with physicians and multidisciplinary care management teams to facilitate care coordination and document efforts; Extracts data from medical record sources to gather information and perform outreach; Provides educational resources to patients on their medical condition, treatment plans, and other health-related topics; Serves as a resource for patients on insurance and administrative aspects of peri-operative and peri-procedural care

Requirements

High School Diploma or Equivalent; BLS American Heart E-Card; BLS American Heart RQI E-Card; BLS Cert American Heart non-ecard; BLS Certification Grace; BLS Cert Red Cross; One (1) year of experience in a healthcare setting; Critical thinking skills; Effective communication skills; Decisive judgment; Ability to work with minimal supervision; Ability to work in a stressful environment; Knowledgeable in Excel, Word and PowerPoint; Ability to use electronic medical records such as EPIC; Accountability; Customer Service; Healthcare Industry; Relationship Development; Responding to Change; Standards of Behavior