Neighbourhood Officer (Regeneration)

We’re looking for two Neighbourhood Officers (Regeneration) to join an exciting new team that will play a key role in supporting communities through one of the most significant regeneration programmes in Wythenshawe. These are brand-new roles focused on delivering intensive housing management, tenancy support and customer engagement services in neighbourhoods undergoing regeneration and redevelopment. As a Neighbourhood Officer (Regeneration), you'll be a highly visible presence within regeneration areas, working directly with residents affected by redevelopment and rehousing activity. You'll act as a key point of contact, helping customers navigate change, access support and move successfully into new homes.

Responsibilities

Acting as the main point of contact for residents affected by regeneration activity, providing practical support and helping them navigate the rehousing process.; Delivering tenancy and estate management services, including managing tenancy enquiries, casework and low-level anti-social behaviour.; Supporting residents to find and move into suitable homes, including housing applications, property searches, viewings and move coordination.; Developing personalised support plans and helping customers access additional services where needed.; Carrying out neighbourhood inspections, identifying issues and working with partners to maintain safe, well-managed communities.; Promoting safeguarding, identifying vulnerability and coordinating support to help sustain positive outcomes for residents.

Requirements

Experience delivering tenancy management, estate management, allocations or housing services.; Strong understanding of housing management, tenancy-related legislation and landlord responsibilities.; Experience managing customer casework and supporting people through complex or challenging situations.; Excellent communication, organisational and problem-solving skills, with a strong customer-focused approach.; Understanding of safeguarding and experience working with vulnerable customers.; Good IT skills and the ability to maintain accurate records and case information.; Basic DBS check is required.

Nice to have

Housing-related qualification; regeneration or rehousing experience; full UK driving licence.

Benefits

25 days Annual Leave, rising to 30 with length of service; option to buy and sell additional annual leave; Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave; Enhanced Pension scheme contributions; Health Care Plan; Subsidised Healthy Living benefits; Subsidised Leisure Learning benefits; Car Lease Scheme; Cycle to Work scheme; Volunteering days in the local community; Salary Sacrifice Pension option; Flexible Working; Real Living Wage; Westfield Health; Training and Development; Recognition and Reward; Volunteering within the local community