Neighbourhoods & Communities Manager

Vox Consultants are currently recruiting for an experienced Neighbourhoods & Communities Manager to join a London Local Authority on a temporary basis. The Council has approximately 12,000 tenanted homes, with this role responsible for leading a team overseeing service delivery to around 2,000 residents. As Neighbourhoods & Communities Manager, you will provide strategic and operational leadership to a newly formed team of Neighbourhoods & Communities Officers and a Coordinator. You will lead the delivery of a first-rate tenancy and neighbourhood management service, ensuring residents receive a responsive, supportive and resident-focused service. You will be responsible for ensuring that fire safety, anti-social behaviour and estate management are managed effectively and in accordance with relevant policies, procedures and regulatory requirements. You will also play a key role in shaping and improving service delivery, driving innovation and ensuring compliance with the Regulatory Standards set by the Housing Regulator, supporting the Council's ambition to work towards a C1 rating.

Responsibilities

Provide strategic and operational leadership to the Neighbourhoods & Communities team; Lead and motivate a team of Neighbourhoods & Communities Officers and a Coordinator; Oversee the effective delivery of tenancy and neighbourhood management services; Ensure effective management of anti-social behaviour, fire safety and estate management; Drive service improvement, modernisation and innovation; Ensure compliance with housing legislation, regulatory standards, policies and procedures; Monitor and manage team performance, taking appropriate action where improvements are required; Act as a subject matter expert on neighbourhood and tenancy management; Support and develop staff to deliver high-quality services; Work closely with residents and stakeholders to improve resident satisfaction, quality of life and opportunities; Support the development of safe, sustainable and thriving communities; Lead and implement change across the service

Requirements

Extensive experience in neighbourhood and/or tenancy management within a local authority or social housing environment; Strong experience managing and leading housing teams; Excellent knowledge of tenancy management, anti-social behaviour and estate management; Understanding of housing regulation and the Regulatory Standards set by the Housing Regulator; Experience of delivering service improvement, change and modernisation; Strong leadership, performance management and people development skills; Excellent communication and stakeholder management skills; A strong commitment to resident-focused service delivery