Network Engineer

This role is an exciting opportunity to be part of the team driving excellence in network service delivery for a high-growth organization transforming the biotech industry. We are seeking a Network Operations Engineer who will focus on managing daily network operations, troubleshooting Tier 1 and Tier 2 issues, and supporting escalation processes. Reporting to the Senior Manager - Network Operations, you will help ensure our global network remains stable, well-monitored, and efficient.

Responsibilities

Support the operation, maintenance, and troubleshooting of enterprise network infrastructure, including routing, switching, firewalls, wireless, VPN, WAN circuits CASB, ZTNA, and cloud connectivity; Investigate and resolve Tier 1 and Tier 2 network incidents, service requests, and performance issues, escalating complex issues to senior network engineers or architecture teams when needed; Perform initial triage, packet-level analysis, log review, and root cause investigation for network connectivity, latency, routing, firewall, DNS, DHCP, and application access issues; Support network changes, upgrades, configuration updates, and maintenance activities in accordance with established change management processes; Maintain accurate network documentation, diagrams, support procedures, troubleshooting guides, and operational runbooks; Contribute to the standardization and continuous improvement of network operations processes, tools, and documentation; Monitor network availability, performance, and capacity using observability and network monitoring platforms; Respond to alerts, identify service-impacting events, and coordinate timely resolution of network incidents; Review network metrics, trends, and recurring issues to identify opportunities for performance improvement and proactive remediation; Partner with monitoring and infrastructure teams to improve alert quality, reduce noise, and strengthen visibility across global sites and critical network services; Participate in incident response activities for network outages, degraded service, and critical business-impacting events; Coordinate with cross-functional teams during incidents to support effective communication, troubleshooting, and restoration of service; Assist with post-incident reviews, root cause analysis, corrective actions, and problem management follow-up; Participate in an on-call rotation to support business-critical network services outside normal business hours; Work with third-party vendors and service providers, including Cisco, Palo Alto Networks, ISPs, and managed service partners, to troubleshoot and resolve network issues; Assist with vendor support cases, circuit escalations, hardware replacement coordination, and service-impacting investigations; Collaborate with Service Management and internal stakeholders to support SLA performance, change coordination, and operational reporting; Communicate clearly with technical and non-technical stakeholders during incidents, maintenance activities, and service requests

Requirements

3–5 years of experience in network engineering, network operations, infrastructure support, or a related technical role; Strong understanding of networking fundamentals, including TCP/IP, subnetting, VLANs, switching, routing, DNS, DHCP, NAT, VPN, and basic network security concepts; Hands-on experience supporting enterprise network environments, including routers, switches, firewalls, wireless infrastructure, WAN circuits, and remote access technologies; Experience troubleshooting network connectivity, latency, routing, firewall policy, and application access issues; Familiarity with common routing protocols and network technologies such as OSPF, BGP, static routing, IPsec VPN, SD-WAN, and high-availability network designs; Experience using network monitoring, logging, and observability tools such as SolarWinds, Splunk, ThousandEyes, LogicMonitor, PRTG, or similar platforms; Experience working with ITSM and ticketing platforms such as ServiceNow or Jira; Strong analytical, troubleshooting, documentation, and communication skills; Ability to work effectively in a global, cross-functional environment and manage multiple priorities in a fast-paced setting; Willingness to participate in an on-call rotation for critical network support

Nice to have

Experience in biotech, pharmaceutical, healthcare, manufacturing, or other regulated enterprise environments; Industry certifications such as CCNA, CCNP, PCNSA, PCNSE, JNCIA, or equivalent practical experience; Hands-on experience with Cisco, Palo Alto Networks, Juniper, Aruba, F5, or similar enterprise networking technologies; Experience supporting Palo Alto firewalls, Panorama, GlobalProtect, or similar network security platforms; Familiarity with Prisma Access, SASE, Zero Trust Network Access, secure remote access, or cloud-delivered network security solutions; Exposure to CASB, SaaS visibility, cloud application monitoring, or cloud security operations; Experience reviewing firewall logs, network flow data, security alerts, and access control policy behavior; Experience working with vendors, managed service providers, carriers, and global support teams; Scripting or automation experience with Python, Ansible, APIs, or network automation tools is a plus

Benefits

Competitive healthcare, plus voluntary benefit programs to support your unique needs; A holistic approach to well-being, with access to fitness, mindfulness, and mental health support; Family planning benefits, including fertility, adoption, and surrogacy support; Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown; Savings and investments to help you plan for the future; Location-specific perks and extras; Eligibility for an annual discretionary bonus, other incentive compensation, or equity award