Network Operations Director

The Network Connection Director plays a pivotal role in driving operational excellence across the Unilever account, ensuring teams are connected, aligned, and operating at maximum effectiveness to deliver exceptional client and business outcomes. Responsible for analysing and optimising processes across a complex global network, this role identifies opportunities to streamline workflows, improve resource utilisation, enhance collaboration, and embed a culture of continuous improvement. Working closely with leadership and cross-functional teams, the Network Connection Director leverages data, insights, and best practices to improve efficiency, strengthen governance, and ensure alignment with strategic business objectives. Through proactive risk management, performance reporting, and operational oversight, they drive measurable improvements in team effectiveness, project delivery, and organisational productivity. By championing scalable ways of working and fostering a high-performing, connected culture, the role enables the wider organisation to adapt, evolve, and consistently deliver outstanding commercial and client results.

Responsibilities

Analyse current workflows and identify opportunities for improvement; Implement streamlined processes to reduce inefficiencies and enhance productivity; Leverage automation tools and best practices to optimise operational tasks; Monitor team performance metrics and identify bottlenecks; Develop strategies to maximise resource utilisation across teams; Foster cross-functional collaboration to ensure smooth project delivery; Create and maintain a culture of continuous improvement across the organisation; Conduct regular process reviews and update documentation accordingly; Train and mentor team members on optimised practices and methodologies; Align team goals with broader organisational objectives to ensure cohesive efforts; Collaborate with leadership to set clear priorities and deliverables; Provide regular progress reports and insights to stakeholders; Identify potential risks associated with process inefficiencies and address them proactively; Act as a point of escalation for operational challenges and lead resolution efforts; Monitor and track project deliverables and performance across all teams; Manage and report on the team’s KPIs to measure success; Use data-driven insights to recommend and implement process enhancements

Requirements

Has substantial experience in media, marketing, or the wider creative industries, and is eager to further their career within a global organisation; Understands the intricacies of operational processes within large-scale, global teams, and can identify opportunities for improvement; Is highly proactive, can take ownership of tasks, and leads with initiative to anticipate the needs of the business; Thrives both independently and in a team environment, with strong collaboration skills; Is highly organised, with the ability to manage multiple priorities and drive projects to successful completion; Is an adept problem solver, comfortable seeking clarity on complex issues, and quick to learn from feedback; Demonstrates enthusiasm for challenges and is committed to delivering high-quality outcomes; Proficiency in Microsoft Office suite and other relevant tools; Strong organisational and project management skills, with the ability to streamline processes and optimise workflows; Excellent written and verbal communication skills, with the ability to convey complex ideas clearly; Logical thinking, strategic problem-solving abilities, and a deep understanding of operational efficiency; Proven experience in managing teams or providing senior-level support across multiple functions; Must have the right to work in the UK

Benefits

Competitive medical, group retirement plans, vision, and dental insurance; Significant paid time off; Preferential partner discounts; Employee mental health awareness days; Employee resource groups; Frequent in-office events; Hybrid working with around four days a week in the office