Night Auditor

We are looking for highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.

Responsibilities

Help guests discover their Wanderlust experience; Provide exceptional customer service by being engaging and taking sincere interest; Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established; Help to resolve problems and WOW guests through recovery when things aren’t quite right; Promote and sell special hotel programs; Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information; Be knowledgeable of all emergency procedures and policies; Maintain house bank; Generate, Print and distribute daily and weekly reports; Ensure the Night Audit procedures are followed with great attention to detail; Communicate all pertinent information to manager on duty; Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds; Assist other departments as needed

Requirements

Must have the ability to work the overnight hours; A high attention to detail; High school diploma or equivalent; A strong desire to make an impact on other people; An outgoing and engaging personality; Computer skills; Excellent verbal and written communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays