Night Auditor- The Little Nell - Winter

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.

Inspired by place, united by purpose, defined by you, The Little Nell is a Relais & Châteaux resort, consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.

The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain.

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Position Summary

The Night Auditor balances daily financial transactions, verifies guest accounts, and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties, providing guest assistance while reconciling revenue, processing payments, and preparing financial reports for management. This position reports to the Front Office Manager.

Job Posting Deadline

Applications for this position will be accepted until October 11, 2026.

Responsibilities

Act as Front Desk Receptionist, Concierge and PBX Operator during this shift; Assist with guest requests and any guest concerns or issues; Run night audit daily processing; Notate and follow up on wakeup calls from the wakeup call sheet; Roll all expected arrivals and no shows to next day; Post overnight parking charges; Perform check in and check out duties; Compile and distribute house reports, including arrivals, departure and in-house report; Sort and file daily receipts for all restaurant outlets; Make management aware of guest’s comments and complaints; Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed; Other duties as assigned

Requirements

Must be at least 18 years of age; High School Diploma or high school equivalent preferred; 1 year of customer/ guest experience preferred; Basic industry terminology; Familiar with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management; Knowledge of company policies and procedures; Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly; Strong attention to detail; Active listening and interpersonal skills to personalize the guest experience; Ability to act professional in a fast-paced environment; Ability to understand written and verbal English; Ability to work independently with minimal supervision; Ability to work effectively in team settings, contributing positively to group dynamics; Ability to demonstrate expertise in the technical aspect of the job; Comply with all policies and procedures for the Front Desk department; Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Benefits

Paid Time Off Programs; Employee Ski Pass; Other company perks