Night Manager

Provides supportive functional assistance to all departments; interact with guests within the limits of established hotel and local policies and procedures. Coordinates with all departments in the hotel. To assist and support the Front Office Manager in the seamless running of the department in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability.

Responsibilities

Provides supportive functional assistance to all departments; Interact with guests within the limits of established hotel and local policies and procedures; Coordinates with all departments in the hotel; Assist and support the Front Office Manager in the seamless running of the department; Perform daily night audit procedures, ensuring all transactions are accurately posted and balanced; Verify room rates, packages, discounts, and allowances; Prepare and distribute daily financial and operational reports; Oversee activity in main lobby and assist the Front Office team whenever possible; Ensure guest needs and reasonable requests are met; Take appropriate action to resolve guest complaints; Identify VIPs, regulars and long staying guests and build rapport to offer personalized service; Supervise and direct the Front Office team; Prepare efficient work schedules; Inspect front of house and back of house regularly for cleanliness; Control and monitor departmental costs on an ongoing basis

Requirements

Undergraduate degree from an accredited university, college or hotel school; Minimum three years’ experience in a similar capacity for a luxury or ultra-luxury hotel; Good knowledge of all areas of hotel front office operations; Opera Cloud experience; Effective interpersonal skill; Excellent oral and written communication, both English and Thai; Good supervisory skill, with emphasis on “people management”; Goal driven personality; Positive attitude under pressure; Training skill