Night Manager

We’re looking for a Night Manager to join our team at The Hoxton, Poblenou!

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Reporting to the Front Office Manager , you will be responsible for leading the night shift and make sure our guest experience never flags – even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not.

What's in it for you...

- Become part of a team that’s very passionate about creating great hospitality experiences.
- A competitive salary and plenty of opportunity for development.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities
- Type of Contract: Replacement
- Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Responsibilities

Lead the night shift and oversee the night team tasks.; You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.; Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries.; Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy.; Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise.

Requirements

Individuals. You’re looking for a place where you can be you, no clones in suits here.; Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.; You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.; You’re not precious. We leave our egos at the door and help get things done.; You’re up for doing things differently and trying (almost) everything once.; If we got stuck in a lift together, we’d have a good time and share a few laughs.; You want to be part of a team that works hard, supports each other and has fun along the way.; Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.; People who know you would likely describe you as ‘unflappable’, you’ve got plenty of experience dealing with different types of requests successfully.; Previous experience as Night Manager within a 4* or 5* hotel property.; Must be fluent in Spanish and English, Catalan and additional languages will be highly valuable.