Night Service Leader

As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.

Responsibilities

Ensures that all guests are properly greeted, seated, and served; Accountable for proper resolution of all guest complaints; Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks; Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements; Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness; Trains employees during shift to guarantee proper and productive performance; Takes responsibility and verifies that all menu items are prepared and served according to standards; Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction; Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.; Responsible for change fund, cash register, and guest check control

Requirements

Basic skills such as sanitation, safety, and customer service taught through in-house training; Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register; Must be able to communicate clearly; Must be able to coordinate multiple tasks simultaneously; Must have high level of mobility/flexibility; Must be able to work irregular hours under heavy stress/pressure during peak times; Must possess a high level of coordination; Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet; Must be able to fit through an opening 30” wide; Requires frequent reaching, bending, pushing and pulling; Exposure to heat, steam, smoke, cold and odors; Requires continual standing and walking

Benefits

Health insurance; Opportunity for advancement; Vision insurance; 401(k); Dental insurance; Flexible schedule; Free food & snacks; Educational Assistance with DeVry University with complimentary laptop; Competitive Pay with Service Award Incentive; Get paid daily through Daily Pay; Comprehensive Health Benefits including Medical, Dental, Vision, and more; 401(k) retirement savings with company match; All you can eat pancakes + meal discounts; Employee Discount Program; Development Pathway: Step by step process to grow your career; 3 College Credits hours for completing manager training; Medical, Dental, Vision, Wellness Program, Life Insurance, Disability Insurance; Health Savings Account; Employee Assistance Program; Vacation/PTO; Travel Accident Insurance; Discounted Tuition, Waived Application Fee, Deferred Tuition, Complimentary Laptop & More; Work Today, Get Paid Today