NOC 3rd Shift Intake Specialist-Oconomowoc Rogers Behavioral Health

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Responsibilities

Welcomes patients and caregivers to the facility; Meets with admitting patients to educate them on admissions process and ensure seamless transition; Gathers, confirms, and inputs medical, insurance, and demographic information; Explains Rogers programs and services; Explains admissions paperwork and obtains all required signatures; Registers patients in Cerner; Distributes and scans admission documents; Performs initial safety checks (wanding, banding) and secures patient belongings; Manages patients in crisis and maintains positive intake environment; Conducts phone screening or remaining admissions steps for unscheduled admissions; Explains insurance coverage and answers related questions; Coordinates transfers to and from Rogers; Provides accurate clinical documentation and case summaries; Collaborates with Patient Access to schedule bed assignments; Provides on-call coverage as scheduled; Verifies insurance benefits and completes financial forms; Audits compliance of admissions paperwork; Completes other duties as assigned

Requirements

High school diploma or equivalent required; American Heart Association CPR certification within thirty (30) days of hire; Bi-annual re-certification required; Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer; Annual re-certification required; Computer skills required, including word processing; Ability to be flexible with work assignments; Ability to work effectively with patients’ families, professional staff, and Hospital staff; Must be detail-oriented; Ability to exercise good judgment in determining the correct course of action in admission procedures; Ability to maintain a cooperative, tactful, warm, courteous, respectful, and helpful attitude; Verbal and hearing ability to interact with patients and employees; Physical and mental ability to perform job duties as verified by a physical exam

Nice to have

Bachelor’s degree preferred; Mental Health experience preferred; Previous experience in insurance, billing preferred; Valid driver’s license preferred and must be granted insurable status by the Rogers insurance policy (Oconomowoc Only)

Benefits

Health, dental, and vision insurance coverage for you and your family; 401(k) retirement plan; Employee share program; Life/disability insurance; Flex spending accounts; Tuition reimbursement; Health and wellness program; Employee assistance program (EAP)