Nurse Case Manager - Bilingual - French

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph; Assist patients and caregivers in conducting assessments related to Patient Support services; Act as a liaison between patients, families and health care providers related to medication access; Address general inquiries regarding program services, disease states, or product related queries based on provided materials; Offer continuous support on disease states or product-related questions to ensure patient adherence; Refer the patient to their healthcare providers for clinical questions beyond program materials; Document patient information and interactions within the electronic patient record; Conduct ongoing file review and updates to reflect patient journey; Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options; Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy; Participate in specialized training sessions for specific therapies provided by the pharmaceutical team; Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed; Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution; Maintain clear communication with the manager, team and the client regarding the management of patient cases; Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes; Report Adverse Events / Severe Adverse Events following program procedures; The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/on call as part of this role.

Requirements

A Diploma in health care or a related field; Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment; Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields; Fluency in French and/or English may be required depending on program and geographic location

Nice to have

Bachelor’s degree; healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry

Benefits

Medical, dental, and vision care; comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness; backup dependent care; adoption assistance; infertility coverage; family building support; behavioral health solutions; paid parental leave; paid caregiver leave; training programs; professional development resources; mentorship programs; employee resource groups; volunteer activities