Nutrition & Formula Technician

Performs a variety of tasks that relate to the preparation and delivery of human milk and infant/pediatric formula and transfer of information concerning patient formula orders. Technicians must adhere to all food safety/sanitation regulations and standards established by the hospital and regulatory agencies. The technician is responsible for the safe and effective operation of equipment needed to prepare infant/pediatric feedings and maintain sanitation in the preparation room. Processes human milk/formula orders and maintains temperature records. Performs required quality assurance monitoring activities.

Responsibilities

Processes human milk/formula orders through computer system; prepares human milk/formula orders per recipe or RDN instruction; reports discrepancies in feeding orders to supervisor or RDN; adheres to food safety/sanitation procedures; operates and maintains automated systems; performs formula area inspections for quality assurance; monitors inventory levels; stocks human milk and formula center; rotates stock and checks expiration dates; ensures proper storage requirements for formulas and human milk; utilizes human milk/formula delivery systems including pneumatic tube and hand-delivery; responds to urgent requests for human milk or formula delivery; triages phone calls and handles requests; communicates with supervisor, patient care areas and RDNs; utilizes service recovery techniques; treats information confidentially and complies with HIPAA; attends mandatory meetings and in-service education programs

Requirements

High School diploma or equivalent and 3 years of relevant experience required; or equivalent combination of education and experience; at least eighteen years of age at the time of application required; be of good moral character including application of ICARE values required; ability to perform necessary math skills, understand and calculate weights and measure required; demonstrated computer experience and strong communication skills required; demonstrated ability to operate functions and document in the electronic medical record required; active certification from a nationally accredited infant formula technician certification program, with maintenance of ongoing education requirements within 1 year required

Nice to have

6 months customer service experience in the healthcare industry with patient interaction preferred; 1 year of pharmacy experience preferred; 3 years of healthcare-related experience preferred; Associates degree preferred; 2 years of college completed preferred; 1 year of college experience if currently enrolled in a health science-related Bachelor's (or higher degree level) program preferred; DTR - Dietetic Technician, Registered upon hire preferred; PHAR-C - Certified Pharmacy Tech upon hire preferred