Office Assistant Float

The Float Pool Office Assistant travels to practices where needed. Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Supervisor/Manager to achieve quality outcomes for the patient. Schedule: Day Shift, Monday - Friday, 7a-5p, varies by individual department needs. Travel required.

Responsibilities

Answer and triage incoming telephone calls, respond to questions, take appropriate messages, schedule patient appointments or transfer caller as necessary; Maintain appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient; Confirm next day patient appointments by contacting patient to remind them of appointment time, maintain correct availability of days, and reschedule as soon as possible; Greet patients as they arrive; Collect patient co-payments; Verify patient and insurance information following RHPA guidelines, with all information accurately updated in EPIC; Update chart with copies of current insurance card and patient registration forms; Prepare new patient charts as appropriate; Pull chart, attach patient superbill when applicable, and notify medical assistant or other appropriate party that patient has arrived; Verify insurance coverage, plan benefits coverage, and verify patient signature on various insurance forms; Keep patients informed of delays and explain alternatives when possible; Coordinate the business schedule and office schedule for the Provider(s); Check out patient by collecting any additional payment due for services rendered if applicable; Enter CPT and ICD 10 codes, when appropriate; Record and post charges and payments daily, when appropriate; Balance cash drawer and prepare deposit for Practice Manager to take to bank; Assist patient with billing questions as capable and refer complex problems to the Practice Manager; Sort, distribute, and file appropriate mail, lab results, transcription, and other patient data via ICS/document management accurately according to timelines established by the practice; Process requests for medical records to patients and other healthcare providers according to timelines established by the practice; Perform all duties respectful of confidentiality and safety of all patients, employees, and Providers; Adhere to established quality principles and standards established by Reid Health Physician Associates and Reid Health; Follow up with patients that canceled/no showed their appointment; Monitor patient portal, Payor Coverage Portal, and e-mails daily

Requirements

High School Graduate or GED equivalent; Previous computer experience

Nice to have

Six months previous clerical experience with a general understanding of insurance; Previous work experience in a provider office or medical related position; Knowledge of medical terminology