Office Manager

Sussex Insurance (inside Walmart) located at 275 Green Ave W in Penticton is currently seeking a motivated and experienced Office Manager. The successful candidate will bring a strong background in management and Auto Insurance with proven leadership experience in a fast-paced, customer-focused environment.

Responsibilities

Exercise the authority of a manager including staffing, scheduling, performance management, training, one-on-one coaching, employee recognition, and development; Ensure performance appraisals are completed and administered in a timely manner; Take appropriate action when employee performance does not meet expectations; Keep staff informed of branch manager updates and industry regulatory changes; Provide ongoing coaching focused on identifying customer needs and strengthening customer relationships; Set and manage expectations for exceptional customer service; Resolve customer inquiries and complaints promptly and professionally; Communicate Sussex’s policies, procedures, and regulatory requirements in a positive and clear manner; Focus on customer retention and long-term relationship building; Direct, control, and/or delegate daily branch operations; Oversee security procedures, audit controls, and end-of-day reporting; Ensure adherence to company policies and procedures

Requirements

Motivated and experienced Office Manager; Strong background in management; Strong background in Auto Insurance; Proven leadership experience in a fast-paced, customer-focused environment

Benefits

Benefits package included