Office/Operations Manager - Leadership and Growth Opportunity

Mr. Handyman is seeking an experienced Office/Operations Manager to help lead the day-to-day operations of our growing business. This position is ideal for someone who enjoys managing people, improving processes, analyzing business performance, and helping a company achieve its growth goals. The Operations Manager will work directly with ownership and play a key role in overseeing office operations, customer service, scheduling, team performance, and business growth.

Responsibilities

Manage daily office operations and administrative functions; Lead and support office staff to ensure exceptional customer service; Answer and manage incoming customer calls and scheduling requests; Monitor and analyze key business metrics and performance indicators; Track lead flow, booking rates, close rates, revenue, profitability, and other operational KPIs; Assist with business development initiatives and growth strategies; Identify opportunities to improve efficiency, productivity, and customer satisfaction; Coordinate communication between customers, technicians, and office staff; Assist with recruiting, onboarding, training, and employee development; Develop and maintain systems and processes that support company growth

Requirements

3-5+ years of Office Management, Operations Management, or Business Management experience required; Proven leadership and team management experience; Strong analytical and problem-solving skills; Experience reviewing and managing business performance metrics and KPIs; Excellent communication and customer service skills; Highly organized with strong attention to detail; Proficient with Microsoft Office and business software platforms; Ability to multitask and thrive in a fast-paced environment

Nice to have

Experience in home services, construction, trades, or service-based businesses

Benefits

Competitive salary based on experience; Paid time off; Growth and advancement opportunities; Opportunity to work directly with ownership and influence the direction of the business