Omnichannel Customer Experience Intern

You will collaboratively work across the Digital and Retail departments to assist and support Balenciaga’s client experience through all channels in a seamless manner. You will work closely with the Global Omnichannel Senior Analyst as well as regional Retail teams to ensure a smooth functioning of Omnichannel services on a global scope.

Responsibilities

Assist with implementation, training organization and day-to-day operations of Omnichannel Services; Support Global Omnichannel Senior Analyst with daily requests from regional teams and client services; Oversee and complete StoreDB to ensure store information on Balenciaga.com and Yext platform are registered and accurate; Partner with Global Omnichannel Senior Analyst and Global Online Operations Coordinator to provide retail and client service teams with tools and information; Conduct benchmarking analysis and customer journey tests on Balenciaga.com and report feedbacks and issues

Requirements

At ease using digital tools; Good fashion market knowledge; Fluent English; Excellent written and oral skills; Curious; Agile; Pro-active; Team player; Deep client sensibility; Analytical mindset

Nice to have

Previous experience in Retail

Benefits

Professional development within the House or in the Kering group