On Call Banquet Server

We are seeking a passionate hospitality professional with a strong commitment to service, a thorough understanding of the guest experience, and an exceptional Beyond Compare service attitude for the position of On-Call Banquets Server at the Marriott Phoenix Chandler Hotel. This position is responsible for providing professional, attentive, and courteous food and beverage service while ensuring an exceptional guest experience and maintaining Marriott and hotel standards.

Responsibilities

Set up banquet and event rooms according to specifications provided by the Banquets Manager, including tables, chairs, linens, china, silverware, glassware, and other service items; Attend pre-shift meetings and roll calls to review event details, guest expectations, menus, service standards, and special requests; Greet and interact with guests in a friendly, professional, and welcoming manner while providing attentive service throughout the event; Serve food and beverages according to the banquet event order (BEO), established service standards, and direction from the Banquets Manager; Maintain consistent timing and presentation of food and beverage service throughout the event; Replenish beverages and service items as needed and proactively anticipate guest needs; Clear and reset tables throughout the function, promptly removing used dishes, glassware, and service items; Check with guests regarding their overall satisfaction and respond promptly and courteously to requests; Maintain cleanliness and organization of banquet areas, service stations, and assigned work areas throughout the event; Assist with breakdown and cleanup of banquet rooms at the conclusion of each function; Follow all food safety, sanitation, responsible alcohol service, and hotel safety standards; Communicate effectively with the Banquets Manager, culinary team, and fellow associates to ensure smooth execution of each event; Demonstrate Marriott's commitment to exceptional guest service and consistently deliver a Beyond Compare experience; Perform other duties as assigned by management.

Requirements

Minimum of one (1) year of hospitality experience required; Knowledge of proper table settings, banquet service procedures, china, glassware, silverware, and other service equipment; Thorough knowledge of food and beverage service standards and practices; Excellent guest service and interpersonal skills; Strong verbal communication skills and the ability to communicate professionally with guests and team members; Ability to follow written and verbal instructions and accurately execute banquet event orders; Must possess basic computational and cash-handling ability; Ability to work effectively in a fast-paced, team-oriented environment; Ability to remain professional and composed while managing multiple guest requests and changing event needs; Must be able to stand and walk for extended periods and perform frequent bending, reaching, pushing, pulling, and lifting; Must be able to lift and carry up to 30 pounds regularly and continuously; Ability to work a flexible schedule, including evenings, weekends, holidays, and varying event times; Must maintain a professional appearance and adhere to Marriott and hotel grooming and uniform standards; Alcohol service certification may be required based on assigned duties and applicable regulations.

Nice to have

Previous banquet and/or food and beverage experience preferred; Experience in a hotel, resort, banquet, or upscale hospitality environment is preferred