Onboarding Specialist (Dutch speaker)

We're looking for an Onboarding Specialist to guide new Tribe CRM customers through their first steps, from configuration to adoption, in the Netherlands. You'll run one-to-one online coaching sessions, decide the configuration approach and module selection for each customer, and make sure they reach value quickly. You'll manage several onboardings at once, each at a different stage, working closely with Customer Service, Professional Services, and Sales. You'll report to the Head of Customer Enablement.

Responsibilities

Onboarding sessions: run one-to-one sessions to understand each customer's requirements and translate them into an optimal Tribe CRM configuration; Implementation: guide customers through the process using our proven methodology, and advise on module selection and best practices for their business; Adoption: drive user adoption and track Time to Value, CSAT, and completion, and intervene proactively when a customer falls behind; Product guidance: help customers discover the features most useful to their case, and share new capabilities and best practices; Training and enablement: deliver webinars and training sessions, and point customers to knowledge base articles, tutorials, and how-to videos; Collaboration and handover: coordinate with Customer Service, Professional Services, and Sales, escalate complex technical requirements, and prepare customers for ongoing support; Feedback loop: gather and share customer feedback to improve products and processes

Requirements

3+ years in customer onboarding, implementation, or customer success in a B2B SaaS or CRM environment; Outcome-driven: familiar with Time to Value, CSAT, and adoption metrics; Skills: comfortable configuring CRM platforms and running online sessions; Composure: you stay calm and empathetic when a customer is anxious about changing systems; Organisation: you keep several onboardings on track at different stages without losing a deadline; Language proficiency: native level of Dutch; Language proficiency: full professional fluency in English; Hybrid policy: you can come to the Utrecht office three days a week

Nice to have

experience with business process mapping is an advantage

Benefits

Full ownership of your onboarding portfolio: you decide the configuration approach per customer; Deep expertise in AI-powered CRM, plus webinar and training delivery; European exposure: colleagues across multiple markets; People experience programme & continuous learning