Operations Associate - Full Time

Harry Rosen is a proudly Canadian retailer of fine quality menswear with store locations across the nation, specializing in luxury menswear for over 70 years and recognized as one of Canada's Best Managed Companies. The company is committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. The Full Time Operations Associate will join the Store team and support customer service, order fulfillment, store and merchandise maintenance, and flex support and teamwork.

Responsibilities

Accurately control and process client transactions through the POS system with efficiency; Collect new client contact information and update/maintain existing client information and files; Support all service desk activities and ensure the desk is clean, organized and well stocked; Provide basic client resolution services, addressing concerns and inquiries in a timely manner and escalating issues when appropriate; Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits); Identify, report and troubleshoot common errors/discrepancies; Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates; Assist with BOPIS operations activities; Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.); Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards; Monitor return items and re-stock, support with maintenance of overall stock levels; Assist visual team with seasonal merchandise changes, displays, and setting up of special events; Assist with season inventory preparations and counts; When required, support clients on the sales floor by assisting with basic inquiries; Support with daily tasks and ad-hoc projects; Adhere to all Harry Rosen philosophies, processes and standards; Deliver consistent and exceptional service through standards; Provide cross-functional team support; Demonstrate Core Values

Requirements

Minimum of 2 years of retail experience, preferably in a luxury environment, in a customer-facing role; Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment; A strong service orientation, with a demonstrated desire to wow customers; Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function; The ability to work effectively as part of a team; Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service; Strong communication skills

Nice to have

Experience working in a client-facing role at the service desk, providing exceptional customer service; Experience in a luxury environment

Benefits

Competitive pay program; Opportunities to additionally earn monthly and annual Team bonuses; Best in industry discounts and special purchase opportunities; A comprehensive flexible benefits package; Pension and Group RRSP Programs; A modern, digitally advanced workplace; A coach committed to supporting the achievement of personal career goals; A culture that is rich and diverse, fostered through an internal Diversity Equity and Inclusion Council; An employer that values internal growth and promotion and is committed to succession planning