Operations Associate

You'll work directly with our Director of Business Operations as an apprentice, partnering with most departments across the company. Your mandate is to make WITHIN run better: own key operational processes, find what's slow or manual, and fix it with automation and AI.

Responsibilities

Automate existing processes and design new ones using AI and no-code tools; Partner with departments across the company to map, optimize and standardize their workflows; Act as a point of contact for internal stakeholders, gathering requirements and following through to resolution; Coordinate cross-department projects end to end: timelines, follow-ups and Asana hygiene; Build and maintain operational reporting and dashboards (SaaS spend, headcount, attendance, renewals); Write and maintain documentation and SOPs so processes are clear, repeatable and scalable; Support finance operations: expense reconciliation, invoice routing and purchase approvals; Own special projects and solve problems as they come up; Manage vendors, procurement and SaaS tools: administration, access, renewals, license audits and spend tracking

Requirements

0–2 years of experience; recent graduates welcome (Industrial Engineering, Business or similar); Daily AI user with a track record of solving real problems with it (show us something you've built); Strong problem-solving skills and attention to detail; Comfortable with ambiguity and shifting priorities; Good English, written and spoken; Able to work fully onsite in our Bogotá office

Nice to have

basic scripting; Asana; Zapier or Make

Benefits

Unlimited vacation policy; Monthly phone/internet and food stipend; Health insurance coverage; Professional Development Program; Competitive salary and benefits based on ability level