Operations Controller, OCC

Summary

The main function of this position is to maintain a safe, punctual and reliable schedule. The individual is expected to work independently, and as part of a team, to manage the A320, B787 and E190 fleet aircraft operation within the Scoot network.

Aircraft Utilization

- Optimise the Aircraft Utilisation Plan to fulfil Scoot flying program.
- Meet aircraft turnaround requirements.
- Retime flights due to disruptions and AUP constraints when required.
- Reduce towing by implementing ‘Last in First out’ for night stopping aircraft.
- Adhere to engineering and operational/port requirements.
- Consider and apply knowledge of Low APD and Low DOW aircraft when required.
- Adjust the AUP during disruptions and minimize expected delays.
- Avoid airport curfew during disruptions.

Crewing

- Understand and adhere to ANR rules.
- Apply additional company restrictions and operational requirements during crewing.
- Ensure all flights are crewed to their requirements within the 72 hours window.
- Conduct the hours check to ensure crew are operating within limits.
- Rectify violations to ensure roster legality.
- Assist with the sourcing of Support Pilots for SIMs when required.
- Monitor trainee’s progress during LOE and adjust training programme as required.
- Inform training department when there are training progresses/abnormalities.
- Check and ensure pilot standby number requirement is met.
- Check and alert Cabin services if Cabin crew minimum standby number is not met.
- Handle abnormality and minimise flights delay due to crewing issues (No show, stand down from duty, Pulling of crew, Last minute MC).

Disruption handling

- Identify potential problems and attempt to resolve it immediately.
- Maintain in constant contact with crew.
- Liaise with the affected parties/stations.
- Devise crew positioning plans when required.
- Update the corresponding disruption groups as per requirement.
- Disseminate the revised ETD to affected parties, crew, and agencies involved.
- Ensure that crew FDP and operating requirements are not breached.

Documentation

- Send APIS required for respective ports.
- Prepare and send documents required for respective ports.
- Update crew travel documents into System and Merlot.
- Tally crew travel documents with APIS/documentation copies before sending.
- Verify SEP expiries in Merlot and issue letter for crew when required.
- Include OBS/EOB/others on required documents.

Flight Watch

- Monitor aircraft movement and ensure timely updating of flight timings.
- Acquire delay reasons for flights that are delayed.
- Check with the respective stations if no movements are received.
- Monitor SITA and adhere to 4D/15 tracking for required flights.
- Report irregular flight situations and escalate to parties involved when required.
- Monitor and reply to incoming ACARS.
- Monitor the VHF radio.

Responsibilities

Ensure all flights are safely dispatched in accordance with Company policies and CAAS regulations.; Perform flight watch duties, anticipate and prevent operational delays and disruptions.; Ensure optimization of crew and aircraft utilization.; Coordinate changes to and recover flying programs.; Handle daily operations matter including but not limited to performing of up-gauge and down-gauge of flights, dissemination of information to all concerned based on operations requirements.

Requirements

Bachelor's degree in any disciplines.; Able to work 12hr rotating shifts, rotating days off, weekends and holidays.; Strong organizational and communication skills with the ability to manage multiple assignments with minimum supervision.; Working knowledge of Microsoft Office with aptitude to learn and operate complex aviation scheduling software.; Experiences working on AIMS rostering system and in an operations environment will be in advantage.