Operations Coordinator - Belgian Market

Alan is the first company that integrates insurance, prevention, and care into a single user experience. The Operations Coordinator works on a specific subset of services we deliver (e.g. claim reimbursement, fraud, clinic). They run our Insurance or Health services processes, ensure the day-to-day follow up and monitoring of our operations, and flag risks and opportunities.

Responsibilities

Run our Insurance or Health services processes; Ensure the day-to-day follow up and monitoring of our operations; Flag risks and opportunities; Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation); Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement; Supervising partnerships (e.g. teleconsultation, claim operators), participating in negotiation rounds, daily communication to ensure business continuity; Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs; Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient; Implementing continuous improvements to our processes

Requirements

Based in France, Belgium or Spain; Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries; Worked in Support functions (Customer Support, People Operations etc); Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/External Communications; Handled event coordination; Passionate about delivering & optimizing top notch operations; A keen problem-solver and challenger with a dig deep mindset; Analytics skills; Highly organised with exceptional follow-up skills, strong attention to details; Strong and structured in written and verbal communication in English and Dutch; Able to work and learn independently in a fast-paced environment; Adaptable; No visa sponsorship

Nice to have

Experience in the insurance or healthcare industry

Benefits

Generous equity packages; Flexible Office (office space at HQ, sponsored co-working hubs, or full-remote with home office equipment sponsorship); Top of the range equipment (Macbook Pro, keyboard, laptop stand, monitor, Bose noise-canceling headphones); Flexible vacation policy and flexible working hours; Comprehensive healthcare insurance (100% for you and your children, 90-100% for partners, permanent contracts only); Country-specific commuter benefits; Learning & Training opportunities; Personal growth through coaching; Extended parental leave (permanent contracts only)