Operations Coordinator

Join our Sales Operations team - a great first step into the world of Property Technology and Operations! This is the role that keeps our field running. Every day, dozens of viewings need to be slotted to the right Sales Associate, in the right place, at the right time - then re-planned on the fly as agents call in sick, tenants cancel, keys go missing and renters run late. You are the person making hundreds of fast, sensible decisions that keep agents productive and customers happy. Think of it as closer to dispatch or air-traffic control than to CRM administration. This is not a Salesforce-reporting, pipeline-analytics or classic 'sales ops' role, it is live, hands-on coordination of people, routes and appointments in a fast-moving operation. If you love solving a good scheduling puzzle under pressure, you’ll love this. With a mix of CRM management, project coordination, and process improvement, it’s a great role to develop operational skills.

Responsibilities

Plan and optimise the day; Build each day’s viewing schedule across the Sales Associate team; Optimise routes and sequencing; Prioritise sites, manage overbookings, and bring future viewings forward; Re-plan live as things change; Book and confirm viewings; Create and book viewing requests (IPVRs / VVRs and IPVs / VVs); Confirm viewings with renters and access providers; Handle cancellations, planning requests and objection handling; Manage post-POI viewings; Manage access and keys; Arrange and manage B2C and B2B access; Own keys management; Keep property readiness on track; Keep the CRM clean and the data honest; Maintain CRM data integrity; Manage blocked time, listings and offer creation; Report, improve and grow into more; Own and report on KPIs, build and monitor dashboards; Identify process improvements and automation opportunities, document SOPs, and support new site launches

Requirements

Calm under genuine pressure; the plan changes every hour, and you stay composed; A natural puzzle-solver who enjoys optimising routes and untangling competing constraints; Able to find the least-bad solution when every option is imperfect — that’s much of the job; Fast and decisive, comfortable making good calls on incomplete information; Meticulous; you know a wrong key or a mis-booked slot means a failed viewing; A clear, warm communicator with renters, access providers and agents alike; An owner; you don’t wait to be told; you spot the problem and move; Comfortable living in spreadsheets and quick to pick up new systems; Adaptable, commercially aware, and a genuine team player

Benefits

24 days annual leave + your birthday off; Modern, state of the art offices; Employee Perks: discounts for stores, cinema etc; Yearly Half Day Charity Day; Office Social Events (Summer and Winter Parties); Culture Club: ad hoc events for notable dates (St. Patricks day, Diwali, Movember), Mental Health Champions, CSR opportunities; On site Gym access, showers (towels & shower gel), and indoor bike storage; Weekly Friday 5pm Happy Hour in the office; Opportunities to upskill in your career through our Learning and Development Programme